1. Introduction

Worldwide Connect Logistics ("WCL", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any of our logistics and freight forwarding services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services.

2. Information We Collect

We collect information you voluntarily provide to us and information automatically collected when you use our services.

Personal Information: When you register an account, create a shipment, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and payment information
• Sender and recipient addresses for shipments
• Shipment contents declarations
• Government-issued identification (where required by customs regulations)
• Company name and business registration details (for corporate accounts)

Automatically Collected Information: When you access our website or app, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookie and session data
• Location data (if you grant permission)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your shipment orders and logistics requests
• Create and manage your account
• Process payments and prevent fraud
• Provide shipment tracking and status updates
• Comply with customs, import/export, and other regulatory requirements
• Communicate with you about your orders, account, or enquiries
• Send service-related notifications (e.g. shipment dispatched, delivered)
• Send promotional communications (only with your consent)
• Improve our services and website experience
• Resolve disputes and enforce our Terms and Conditions

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: Carriers, customs brokers, and logistics partners who need the information to facilitate delivery of your shipment.
• Payment Processors: Trusted payment service providers (such as Paystack) to process transactions securely.
• Government & Regulatory Authorities: Customs agencies, port authorities, and other government bodies as required by law for the clearance and delivery of goods.
• Legal Requirements: Where required to comply with applicable law, legal process, or government requests; or to protect the rights, property, or safety of WCL, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

All third parties with whom we share data are required to handle your information with the same standard of care described in this policy.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure, access-controlled servers
• Firebase Authentication for account security
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function, including session management and security.
• Functional Cookies: Remember your preferences (e.g. saved shipment details).
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Shipment records and associated personal data may be retained for up to 7 years in accordance with Nigerian and Ghanaian tax and customs regulations.

Account information is retained for the lifetime of your account. If you close your account, your personal data will be deleted or anonymised within 90 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for marketing purposes.
• Portability: Request your data in a structured, machine-readable format.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@worldwideconnectlogistic.com. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such data.

10. International Data Transfers

As a cross-border logistics company operating between Nigeria, Ghana, and internationally, your personal data may be transferred to and processed in countries outside your country of residence. These transfers are necessary to process your shipments and deliver our services globally.

We ensure that any international transfers of personal data are conducted with appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: